The voices of people in hard-to-reach communities : responsive tailoring of Building Financial Capability services to ensure cultural and social inclusion Project core design team: MSD - Justine McFarlane, Justine Pivac Solomon, Lofi Caddick, Sonya Cameron, Ben Briggs & ThinkPlace - Mondy Jera, Margaret Nyarango, Tarapuhi Bryers-Brown and D’Arcy Dalzell
Contributor(s): 
| Solomon, Justine Pivac | Caddick, Lofi | Cameron, Sonya | Briggs, Ben | Jera, Mondy | Nyarango, Margaret | Bryers-Brown, Tarapuhi | Dalzell, D'Arcy.
Material type: 
BookPublisher: Wellington, New Zealand : Ministry of Social Development, 2017Description: electronic document (56 pages) ; PDF file: 4.3 MB.ISBN: 978-1-98-854102-0 (online).Subject(s): HOMELESSNESS | Building Financial Capability project | CULTURAL ISSUES | ECONOMIC SECURITY | MIGRANTS | REFUGEES | RESILIENCE | SOCIAL SERVICES | SUPPORT SERVICES | VICTIM/SURVIVORS' VOICES | WOMEN | NEW ZEALANDOnline resources: Click here to access online | Access the website Summary: "In late 2016, the Ministry of Social Development (MSD) completed a redesign of budgeting services, which involved co-design with over 500 people and partner agencies within the wider financial capability sector. As part of this work, MSD shifted its funding and overall strategy to an approach that focuses on building the financial capability and resilience of New Zealanders experiencing hardship.
Through its co-design research, MSD identified groups of clients across a continuum of need and level of financial capability, and developed a number of services to meet their needs which were launched from November 2016. However, it was evident that there remained a cohort of people that the MSD team didn’t know much about, that were either presenting when in crisis, classified as ‘no shows’ to a service, or not even engaging with Building Financial Capability (BFC) services. This insight document serves as the first step to better understanding the needs of hard-to-reach communities and designing a service model to meet these needs. As part of the research approach, we undertook a brief literature review before talking with people with experience and/or expertise in relation to hard-to-reach populations. We interviewed eight individuals and 17 providers and agencies who could inform us about a variety of factors impacting on the lives of these communities including: drug and alcohol addiction, mental health issues, refugee issues, and/or the experience of living in rural/isolated areas. We propose two ‘user types’ within the hard-to-reach population as a possible aid for understanding different groupings of people who experience hardship: the ‘multiple disadvantage’ and the ‘culturally or socially isolated’. Feedback from those interviewed was that there may be overlap between these definitions as people are mobile and may move in and out of a user type depending on their circumstances – the descriptions nevertheless resonated with them and are useful to retain." (Executive summary).
Key insights and next steps can be found on the website. Record #5684
| Item type | Current location | Call number | Status | Date due | Barcode |
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Access online
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Family Violence library | Online | Available | ON17110017 |
"In late 2016, the Ministry of Social Development (MSD) completed a redesign of budgeting services, which involved co-design with over 500 people and partner agencies within the wider financial capability sector. As part of this work, MSD shifted its funding and overall strategy to an approach that focuses on building the financial capability and resilience of New Zealanders experiencing hardship.
Through its co-design research, MSD identified groups of clients across a continuum of need and level of financial capability, and developed a number of services to meet their needs which were launched from November 2016. However, it was evident that there remained a cohort of people that the MSD team didn’t know much about, that were either presenting when in crisis, classified as ‘no shows’ to a service, or not even engaging with Building Financial Capability (BFC) services. This insight document serves as the first step to better understanding the needs of hard-to-reach communities and designing a service model to meet these needs. As part of the research approach, we undertook a brief literature review before talking with people with experience and/or expertise in relation to hard-to-reach populations. We interviewed eight individuals and 17 providers and agencies who could inform us about a variety of factors impacting on the lives of these communities including: drug and alcohol addiction, mental health issues, refugee issues, and/or the experience of living in rural/isolated areas. We propose two ‘user types’ within the hard-to-reach population as a possible aid for understanding different groupings of people who experience hardship: the ‘multiple disadvantage’ and the ‘culturally or socially isolated’. Feedback from those interviewed was that there may be overlap between these definitions as people are mobile and may move in and out of a user type depending on their circumstances – the descriptions nevertheless resonated with them and are useful to retain." (Executive summary).
Key insights and next steps can be found on the website. Record #5684
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