In this project we undertook a formative evaluation of adult domestic violence programmes provided by Relationship Services Whakawhanaungatanga under the Domestic Violence Act of 1995. The project comprised three studies. In the first study we gathered the ideas of experienced men and women programme facilitators using focus group methodology. In the second study we analysed feedback written on evaluation forms. In the third study we consulted with Māori staff of Relationship Services Whakawhanaungatanga. We affirm that the facilitator-client relationship is central to programme effectiveness. We recommend that cultural and gender accountability practices are instituted, that facilitator training includes exploration of gender and power including facilitator reflexivity, that programme regulations are broadened to include whanau, and that programmes are constructed with built in flexibility to ensure effective education. We also suggest that facilitator training emphasises the importance of supervision as a means of monitoring facilitator wellbeing, professionally and personally. (Authors' abstract)