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Changing feedback and complaints : an evaluation report informing the Oranga Tamariki feedback and complaints system James McIlraith and Katherine Harrow

By: McIlraith, James.
Contributor(s): Harrow, Katherine.
Material type: materialTypeLabelBookSeries: electronic document (28 pages) ; PDF file. Publisher: Wellington, New Zealand : Oranga Tamariki Evidence Centre, 2018Subject(s): Oranga Tamariki, Ministry for Children | CHILD PROTECTION | CHILD WELFARE | EVALUATION | ORGANISATIONAL SYSTEMS | SOCIAL SERVICES | NEW ZEALANDOnline resources: Click here to access online | Access the website Summary: The purpose of the evaluation was to identify any difficulties posed by the Child, Youth and Family (CYF) feedback and complaints system. The Evidence Centre’s evaluation team conducted 18 interviews with 25 stakeholders from CYF/Ministry of Social Development and external agencies and organisations. The evaluation findings have helped inform the design and delivery of the feedback and complaints system used by Oranga Tamariki—Ministry for Children. (From the website). Record #6001
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The purpose of the evaluation was to identify any difficulties posed by the Child, Youth and Family (CYF) feedback and complaints system.

The Evidence Centre’s evaluation team conducted 18 interviews with 25 stakeholders from CYF/Ministry of Social Development and external agencies and organisations.

The evaluation findings have helped inform the design and delivery of the feedback and complaints system used by Oranga Tamariki—Ministry for Children. (From the website). Record #6001