The 2014 Family Law reforms introduced on 31 March 2014 were intended to shift the emphasis of New Zealand’s family justice system away from in-court to out-of-court
processes. In 2014 the New Zealand Law Foundation generously funded an independent two-phase research project to evaluate these reforms. Phase One (2014-2015) involved the initial scoping, consultation and planning for implementation of the Phase Two nationwide mixed methods study undertaken during 2016-2019.

In Phase Two, an online survey for parents and caregivers who had made or changed parenting arrangements since the reforms took effect was open for nine months from July
2017 to April 2018. [1] This ascertained their views and experiences of making or changing
their parenting arrangements and their use of, and satisfaction with, family justice services.

The survey was completed by 655 parents or caregivers. Almost two-thirds (65%) completed at least one of two follow-up online surveys, at approximately six to eight month intervals.
One hundred and eighty of these parents and caregivers participated in an interview with a
member of the research team, mostly by telephone. The majority of the interviewees were female (77%), mothers (75%) and the resident parent or shared care parent (70%). Most
identified as New Zealand European (84%) and/or Māori (11%). They lived across most regions of New Zealand. The parent and caregiver data from the online survey, and the interview data in relation to their use of, and perspectives, on family justice services and professionals, was reported on in 2019. [2] This current report details the key findings from the remaining interview data. (From the Executive summary). See also Part 1 (#6775). A summary report covering Parts 1 & 2 is also available (#6807). Record #6776