Published December 2023

In order to effectively meet New Zealanders’ needs, Netsafe commissions an annual
survey (excluding 2021 and 2022 when surveys were not undertaken) to
understand the ongoing role of technology in people’s lives and their experiences
online. Each survey measure contains a mix of questions: (a) core questions which
don’t change over time, and (b) topical questions, focused on providing detailed
information about an issue.
The 2023 survey was focused on:
• Understanding New Zealanders’ digital behaviour,
• Assessing awareness of rights and options under the Harmful Digital Communications Act,
• Measuring awareness and use of support services for unwanted digital communications,
• Gaining insight into New Zealanders’ experiences of unwanted communications and the impact these
have on those who receive them,
• Measuring New Zealanders’ online experiences of hate speech,
• Understanding New Zealanders’ experiences as perpetrators of harmful digital communications.

This year, the following additional reports have been produced:
Trended results for APS core questions 2017-2023;
Online hate speech - 2023 results and trends in 2018-2023, and
Māori population 2023 results. Follow the links for additional reports. Record #8481